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Service & Customer Experience | Event on the imm cologne 2020
OTTO GmbH & Co. KG

Service & Customer Experience

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14.01.2020 | 3:30 p.m. - 4:00 p.m.
E-Commerce, Trade

german
OTTO GmbH & Co. KG
Werner-Otto-Strasse 1-7
22179 Hamburg
040-64615814

The event

The competition is only a click away! The e-commerce market is booming, and consumers have an incredible selection of possibilities for addressing their needs. How can one differentiate oneself as an e-commerce company in this highly competitive market? In this context, service increasingly becomes an elementary factor. Pure product diversity is no longer a feature that inspires enthusiasm. When shopping, customers want to experience something positive, and service can be the lever here.