With 5.5 million deliveries, the Hermes Einrichtungs Service is the market leader in the B2C logistics revolving around furniture and major household appliances. The logistics and services, as well as the logistical infrastructure upon which they are based, have been developed and optimised over decades for the requirements of the mail order trade. These transparent, quick and reliable processes are successfully transferred to the furniture industry and stationary furniture trade. Capacities are disencumbered, run-up times are reduced and customer satisfaction is increased through efficient drop shipping solutions. In the lecture, approaches to solutions for a large number of current challenges and irritations in the furniture industry are pointed out: increasing capacity bottlenecks, high cost pressures, long run-up times, overcrowded ramps, etc.